We undertake all aspects of roofing, UPVC, brickwork and cleaning. But we also can quote on any job large or small. We stay ahead of the game by using the latest products and techniques so the customer knows they are getting good value for money. We have an excellent team whose knowledge and experience span decades with a good reputation within the local area. Whether it’s damaged, dirty or needs replacing we can help!
We work with Home Improvement Protection to offer our customers a free insurance backed guarantee which is valid for 10 years. This means that you have peace of mind knowing that you are covered no matter what happens. Ask your installer for more details.
Working with reputable companies such as Which? And Federation of Master Builders means we can offer our customers a risk-free service. Industry professionals have inspected and vetted our work and we strive to ensure we keep to the standard set out in the code of conducts. If, however, a problem arises our aim will be to reach a mutually & acceptable agreement, and we expect to do this in the majority of cases. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
At D Harrison Home Improvements, we are committed to providing you with a high quality of service in a Polite and Honest way. We know that sometimes we get things wrong, so we’ve put together below our complaints procedure to show what you can expect if you wish to complain.
Contact us with your complaint:
You can contact us in one of the following ways:
• Calling our office on 01202 375847 (Monday to Friday 9am-5pm)
• Emailing us at firstname.lastname@example.org
• Writing to us at: D Harrison Home Improvements, 134 Owls Road Verwood BH31 6HL
We will resolve most issues at this stage – if we don’t resolve it quickly we will endeavour to keep you informed throughout. You can ask to speak to a member of the team at any stage.
We aim to do this within 7 / 14 working days.
We will respond to your complaint as quickly as possible and aim to do this within a further 7 working days.
Following the full review of your complaint, we may take the following actions:
• Ask to attend the property to make an inspection
• Arrange a meeting to discuss possible options
• Invite an independent person to attend the property on our behalf
• Make an arrangement to carry out the remedial work